If you are an existing Standard Life Healthcare policyholder and want to change your cover, make a claim or check on the payment of invoices - or if you have any other questions about your policy - please refer to your policy documents for your policy number and the appropriate telephone number to dial. The telephone number on your policy documents has been specifically designated to you and will be answered by the Customer Care team responsible for your business.
Alternatively, if you do not have your policy documents to hand you can use one of the numbers below and you will be directed to the appropriate team. Simply find the correct number associated with the type of policy you have with us:
| Type of policy: | Telephone: |
|---|---|
| If you/your company took your policy out over the telephone with our sales centre or via a Standard Life Healthcare agent | 0845 602 5678 |
| If you/your company took your policy out via an intermediary or broker or you are unsure whether your policy is direct/intermediated | 0845 279 8877 |
The maximum call charge for BT Together customers is 3p per minute (minimum call cost, 5.5p). Calls from other networks may vary.
If you have hearing or speech difficulties, you can call us on our Minicom number, 0845 272 8805.
You can contact our Customer Care teams between 8am and 7pm Monday to Friday and between 9am and 1pm on Saturday. For our Choices plan, you can contact our Customer Care team between 8am and 6pm Monday to Friday.
If you are having problems using this website, please call our PC Technical Enquiries team on 0845 601 2351. Lines open Monday - Friday 7am-11pm, Saturday 8am-8pm.
