If members join or leave during the policy year will my monthly premium be affected?
No; any leavers' or joiners' adjustments will be made on a pro-rata basis and shown on your membership listing, which will be sent to you shortly before your renewal is due. Your renewal invoice will show an adjustment figure to take care of leaver and joiner activity as well as any changes in cover you have requested.
I want to add optional benefits to my scheme. Can I do it at any time and can I do it for just some of my members, not all?
Yes, if other members have optional benefits, then new members can be added mid term. New optional benefits can only be included at the beginning of a policy year.
A member doesn't have to take the optional benefits, but if they do they should tick the appropriate boxes on the application form when they first apply. Once the policy starts we can take instructions to add options to existing members over the phone.
You can
contact us at any time for a quotation and advice on the optional extras available.
If a member needs to make a claim do I need to get involved?
No, you do not need to get involved. Claims should be made directly to us. Your members all have packs that include a step-by-step guide to making a claim and you have a copy of this leaflet in your Group Secretaries' pack too. Please refer to
How to make a claim in the Company Scheme Members section for further information, or you can suggest they
contact our Customer Care team for support.
What if a scheme member has an urgent claim?
If hospital treatment is required within 48 hours then please advise them to call our
Customer Care team during normal office hours. We will do everything possible to give them an immediate reply.
We'd like to change or remove our excess level
You can arrange this over the phone, at renewal time only.
When can we upgrade our cover?
You can revise your cover, including your hospital list arrangements over the phone, at renewal time only.
Do you need details of members' addresses?
It is not essential, but helpful as it makes the claims process simpler.
What does an employee who leaves the company need to do to keep his cover?
They should
contact our customer care team, who will arrange for a quote and application form to be sent to them.
I'm interested in looking at alternative pricing options. What methods are available?
There are a number of alternatives available, depending on the size of your scheme. Please click here to view the different
pricing options available or
contact our customer care team who can also advise you of the options available to you. Please note that your pricing option can only be changed at your renewal date.
